What You Can Learn from Restaurants

Pancake. This image is CC0!

Lean comes from the world of manufacturing. Today I want to use the organization of a restaurant as an example to show that Lean is not restricted to running and improving factories. I use the restaurant example because it has many parallels to a household.

  1. First and foremost, a restaurant is like any other business: they want to deliver value to their guests. At home, you want the same for you and your family. In order to deliver value, a restaurant needs a clear profile – what to serve and in which environment/atmosphere. The same holds for you – value gives direction.
  2. Waste can be a big problem in restaurants. That begins with the food in stock, which is inventory. Later in the process, over-production of prepared food can occur, if the demand is over-estimated. Needless garnish is a good example for over-production waste as well. Waiters running around with empty hands create motion waste. All these types of waste can happen in a home (kitchen) as well.
  3. Empowerment of the whole team needs good leadership. Restaurants with weak leadership quickly have a lot of problems. Bringing empowerment to your family requires the right type of leadership as well.
  4. A continuous flow of value means quickly serving the ordered meals and drinks. Doing it quickly means to avoid waiting waste. The whole service and kitchen organization in good restaurants is a typical implementation of the pull principle. Every order can be seen as a kanban card. In a family it is not much different – but of course value at home is more than food and drinks.
  5. Continuous improvement is a must for restaurants. On the one hand, if that is missed the delivery value will deteriorate quickly. On the other hand, a restaurant that does not change for many years will falter as well. The world around a restaurant changes as much as the world around your own life.
  6. Finally, a good kitchen and guest room organization is a perfect example for 5S. Look into a professionally managed restaurant and you can learn many things about 5S for your home use.

Tell me, which restaurant did you visit lately? Was it Lean?

Posted in Basics Tagged with:

Leave a Reply

Your email address will not be published. Required fields are marked *


HTML-Tags sind nicht erlaubt.

This site uses cookies.
Find out more about this site’s cookies.
Lesen Sie weiter:
What is the Opposite of Your House Rules? (Exercise)

Have you done the last exercise and created value driven familiy/team/house rules? Today I offer you the opportunity to discover...

Updated – Limited Time Only: Free “Lean Self Pocket Edition”

This Special Offer Has Ended! The good news: You still can get the Lean Self Pocket Edition for free. Just...

YOU define value

All of us have things in life that are important to us. Sometimes we agree with others about these things,...